At EZ Holiday, we strive to provide a seamless, safe, and enjoyable experience for both guests and property owners. By using our website and booking our rental properties, you agree to the following terms. Please read carefully to ensure a smooth stay.

1. Booking Confirmation

All bookings must be made through the official EZ Holiday website. Reservations are only confirmed after successful payment, and guests must provide accurate personal details.

Key Points:

• Bookings made via third-party platforms may not be guaranteed.

• Incorrect information may lead to cancellation.

2. Payments

Payments can be made using credit/debit cards, bank transfers, or approved online payment methods. Some properties may require full or partial advance payments to confirm the reservation.

Key Points:

• Prices may include taxes, cleaning fees, or security deposits.

• Failure to pay on time may result in automatic cancellation.

3. Security Deposit

Certain properties require a refundable security deposit, which is returned after check-out if there are no damages or rule violations.

Key Points:

• Any damages, missing items, or violations may be deducted from the deposit.

• The deposit ensures responsible usage of the property.

4. Check-In & Check-Out

Standard check-in is after 3:00 PM, and check-out is before 12:00 PM. Early check-in or late check-out may be possible depending on availability.

Key Points:

• Additional charges may apply for early or late check-ins.

• Guests must inform EZ Holiday in advance if times change.

5. Cancellation & Refund Policy

Cancellation terms vary by property and are displayed during booking. Refunds, if applicable, are processed according to the property’s policy.

Key Points:

• No-shows are non-refundable.

• Partial refunds depend on property-specific rules.

6. Guest Responsibilities

Guests are expected to maintain the property in good condition and follow all house rules.

Key Points:

• Do not exceed the maximum number of guests allowed.

• Report damages or maintenance issues immediately.

• Respect neighbors and community guidelines.

7. House Rules

EZ Holiday ensures a safe and pleasant environment. Guests must follow all house rules.

Key Points:

• No parties or loud gatherings unless approved.

• Pets only allowed in designated pet-friendly properties.

• Smoking is allowed only where specified.

8. Property Condition & Maintenance

Properties are prepared to be clean, safe, and fully functional before check-in. Maintenance issues reported during the stay will be addressed promptly.

Key Points:

• Urgent repairs may require temporary property access.

• Guests must cooperate with maintenance staff.

9. Liability

Guests use the property and its facilities at their own risk. EZ Holiday is not responsible for personal belongings, accidents, or injuries during the stay.

Key Points:

• Guests are responsible for their safety and belongings.

• EZ Holiday is not liable for damages caused by third parties.